FAQ

About

I, Vesper Hess (V. H. Hess), am but a wandering soul once lost out in the Vapor Sea, just southeast of the United Union. I'm a graphic designer that gives artistic life to apparel based on images within my dreams and beyond. Music, e-books and even an anime series are planned depending on my success.

It's based in Earth, in nature-rich Pennsylvania, USA!

Yes. Customers may get 0% interest installment plans, split up into 4 biweekly payments for orders over $35.

Just choose Zip (formerly QuadPay) on checkout to enjoy your aesthetic purchases right now, and pay over a span of six weeks.

Yes. The Select REMIX collection, a tees-only series, contains only 50 of each product before they are sold out forever. If you see the size you want, that means stock is still available in that size, so get the size you want before it's gone! Below is the quantity of each size per product:

MEN’S SIZES
XS: 2
S: 3
M: 8
L: 10

XL:15

2XL: 6
3XL: 6

WOMEN’S SIZES
XS: 2
S: 3
M: 8
L: 13

XL:15
2XL: 9

Shipping

IT'S FREE! Any product quantity. Any cart total. Always.

Just make sure the mailman can get to you without harm!

The following countries, territories and APO can order and receive V. H. Hess products:

COUNTRIES

Australia
Austria
Belgium
Canada
Cyprus
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Latvia
Luxembourg
Malaysia
Macau
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
South Korea
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States

ALASKA & US TERRITORIES*

American Samoa
Guam
Hawaii
Puerto Rico
Northern Mariana Islands
Virgin Islands

US APO ADDRESSES*

Armed Forces Americas
Armed Forces Pacific
Armed Forces
Armed Forces Europe

*Please allow 30+ days for delivery per how packages are handled in these locations.

Orders

You can expect your order to arrive within 1½ to 3 weeks.

This includes an average production time of 3 business days to hand make your products, followed by a delivery time of 4-8 business days to ship to you, depending on your location.

Use the TRACK ORDER page to track your orders. Tracking information may take a few business days to appear in the system.

It may take up to a few business days to see tracking status updates since the product needs to be received at a sorting facility to be shipped out. 

You can track your order using the TRACK ORDER page once the product starts shipping out after the above production time.

When in doubt, order one size up from what you normally wear to ensure a more relaxed fit. Or check out the Sizing Guide!

You can exchange a product within 14 days after the delivery date, for store credit, in the amount of the product listing price, whether it's to get a different product, order the correct product size you desire or if you are otherwise not satisfied.

Before requesting a return, please take note of the following:

RETURN COST - You'll be responsible for return shipping costs and taxes, a 10% restocking fee of what you are returning and any lost or damaged packages being sent back.
TRACKING NUMBER - To protect your return, ensure you get a tracking number and mention it before sending in the product.
UNWORN/UNUSED - I will accept unworn or otherwise unused products that show no sign of damage. One return per order.
STORE CREDIT - I will issue the store credit or code in the amount of the product listing price for you after I receive your return shipment. Treat any gift card or discount you receive like cash!
DONATING YOUR RETURNS - I won't re-ship returned merchandise to you. Most returned apparel will just be used for photo shoots then given away or donated to local Pennsylvania charities around here.

Confirming this information, simply use the address below, only after I've confirmed your concern. Send a text to 888-827-7928 (888-VAPRWAV) or email me here if you need some assistance!

V. H. Hess
66 W. Louther Street
Unit 661
Carlisle, PA 17013
United States