FAQ Page Banner

Who are you?

I am me, a person. A human. I know those that are not human. I know those that are not organic. But if you insist, I shall indulge your curiosity. I, Vesper Hess, am but a wandering soul once lost out in the Vapor Sea, just southeast of the United Union. It doesn’t matter right now that you don’t know where or what this is. Time will reveal everything of this dream-like realm. The nostalgic essence of the world of Aesthetica shall transgress into the real world. Have you heard of Pastel Park, Lincoln? You’ll hear more of this ficitious city and state later, like 2021. Until then, I can only provide you visions of these aesthetic and surrealistic environments. 

Where are you based?

Oh no, I’m going to be stalked!

OK. In all seriousness, I’m based on the planet of Earth, in Pennsylvania, USA. I am affiliated with homo sapiens, and I’ll be sure to bring you delicious Amish pastries in your dreams if you promise to enjoy certain water or green tea with them. Sweet deal, yeah?

Helping the environment?

V. H. Hess Carbon Offset Logo

Absolutely! Your orders at V. H. Hess are carbon offset and plants a tree to minimize our collective impact on the environment to help sustain a habitable planet for future generations. All of this is done automatically in the background when you place an order. This is being done through the Verified Carbon Standard (Verra), One Tree Planted and Pachama! Support these guys wherever you can. Tap the logos for more information.

One Tree Planted logo

 Can you ship worldwide?

Heck yeah!

Just make sure the mailman can get to you without harm!!

With that said, products are fulfilled in the United States, Mexico and Europe. Some product materials may be supplied from additional locations.

Buy Now, Pay Later?

Yes. Customers could get 0% interest installment plans, split up into 4 payments, separated by two weeks.

Just choose QuadPay on checkout to enjoy your aesthetic purchases NOW and pay over a span of six weeks!

Custom Designs?

There may be times where you might have an idea of an aesthetic design that I could perhaps do. In such a case, granted it's not like a standard commission that is available to only you or a certain individual or team, I could consider making a brand new aesthetic design for everyone to enjoy.

I'm pretty flexible and open to ideas. Don't be shy! If you have something in mind, let me know! 

Rewards Program?

Yes, that's right! Make an account and earn rewards now!

Order Questions?

Do you have an inquiry or concern with the following?

  • Tracking Package
  • Ordered the wrong size
  • Returning a product
  • Wanting to purchase a different product
  • Sizing questions

No tracking number yet

This is normal. Depending on the supplier and carrier that ships the product, it may take up to a few days to see tracking status updates since the product needs to be received at a sorting facility to be shipped out. The tracking number will become active once the product starts shipping out from that facility after an estimated 2-7 business day fulfillment time for most products. 

I know, it feels like a celebration, and you can’t wait to use or put that thing on. So, get me a good cheesecake cookie recipe and we can snack on sweets in the meantime! I haven’t baked one yet...

Return an Order

While direct refunds are not possible, you can exchange a product within 30 days of the purchase date, for store credit, in the amount of the product listing price to get what you want or if you are not satisfied.

Before requesting a return, please note or check the following:

  • RETURN COST - You'll be responsible for return shipping costs and taxes, a 10% restocking fee of what you are returning and any lost or damaged packages being sent back.
  • TRACKING NUMBER - To protect your return, ensure you get a tracking number and mention it before sending in the product.
  • UNWORN/UNUSED - I will accept unworn or otherwise unused products that show no sign of damage. One return per order.
  • STORE CREDIT - I will issue the store credit in the amount of the product listing price for you after I receive your return shipment. Treat any gift card or discount you receive like cash!
  • DONATING YOUR RETURNS - I won't re-ship returned merchandise, as most apparel will just be given away or donated to local Pennsylvania charities. :) 

Use the address below for returns only after we've spoken.

What size should I get?

I totally recommend, if you’re concerned about sizing or picking the right product, to check out my Sizing Guide to help ensure you’re getting a properly nostalgic and satisfying purchase! 


Text Me

Simply text me using the chat button in the corner of the web page to reach me. Go about your day and I will text you back soon! I'm generally around daily during USA evenings and can typically respond within an hour or two.

iPhones, iPads and Macs will use Business Chat in the Messages app! Let's get flashy!

Email Me

Alternatively you can also shoot me an email with the order number if applicable, and mention your inquiry, question or concern. I’ll help you out!  


V. H. Hess
P.O. Box 661, Carlisle, PA 17013