Returns or Order Issues
Do you have an inquiry or concern with the following?
- Ordering the wrong size
- Returning a product
- Wanting to purchase a different product
- An otherwise erroneous purchase
Return an Order
Because V. H. Hess products are custom made-to-order, refunds are not possible. However you can exchange a product (to get the right design in a different size for example) within 30 days of purchase, for store credit, in the amount of the purchase value to get what you wanted.
Before requesting a return, please note or check the following:
- RETURN COST - You'll be responsible for return shipping costs and taxes, a 10% restocking fee of what you are returning and any lost or damaged packages being sent back.
- TRACKING NUMBER - To protect your return, ensure you get a tracking number and mention it before sending in the product.
- UNWORN/UNUSED - I will accept unworn or otherwise unused products that show no sign of damage. One return per order.
- STORE CREDIT - I will issue the store credit for you after I receive your return shipment. Treat any gift card or discount you receive like cash.
- DONATING YOUR RETURNS - I won't re-ship returned merchandise, as most apparel will be donated to local Pennsylvania charities. :)
Use the address at the bottom of this page for returns after we've spoken.
The Right Size
I totally recommend, if you’re concerned about sizing or picking the right product, to check out my Sizing Guide to help ensure you’re getting a properly nostalgic and satisfying purchase!
Contact (Text, Chat, Email)
Text Me or Chat
Simply text me using the chat button in the corner of the web page and I'll text you back! I'm around daily during USA evenings and can typically respond within an hour or two.
Apple devices will use Business Chat in the Messages app!
Alternatively you can also shoot me an email with the order number if applicable, and mention your inquiry, question or concern. I’ll help you out!
V. H. Hess
P.O. Box 661, Carlisle, PA 17013